Engagement Model
Translating customer engagements to organic partnerships
Engagement Model
We pride ourselves in being core, organic partners to our customers and that is driven by three cornerstones
- Technology, which is our core area of expertise
- People, who are critical and at the heart of all our achievements
- Business understanding, which drives our customer engagement beyond just project delivery
These three cornerstones are brought together by the critical elements of;
- Process capability
- Lean thinking
- Knowledge management
This whole vision defines what we do and more importantly how we do it – our customer engagement philosophy and how it is tied into our employee competency
Customer Engagement Philosophy
Methodology
Customer Delivery Model
Competency
Customer Engagement Philosophy
The starting point of any customer engagement is at a transactional level. However, in every engagement, big or small, we ensure that we deepen our customer relationship and grow their business by taking the relationship to next levels.
The next level is that of a “solution provider”, where we proactively add value to the customer. We go back to the product objective from a business perspective and take ownership of the entire product life cycle.
Our ultimate aim, however, is to bring about real, tangible “business differentiation” to our customers by being an “innovative partner”. We assess a customer’s current as well as future business needs – both overt as well as latent – and become an internal, organic partner to them to grow their business, both in terms of topline as well as scope.
If you would like to have an example of how we do this, please click here to get in touch with us.
Methodology
Customer Satisfaction is the focal point of our Methodology. In our multi-level engagement, we pro-actively practice PDCA for continuous improvement. Robust practices leveraging knowledge acquired over years of our engagement are the foundation.
We have proven track-record across agile and waterfall methodologies. We’re flexible, adaptable and constantly on the lookout for process innovations.
Customer Delivery Model
Our on-shore off-shore customer delivery model ensures the most cost efficient solutions for our customers. The process is seamless with both locations engaging with the business as well as the technical teams at the customer end
Competency
T-shaped Competency
Our people are the key to our success, and to that end we, at NetServ, invest a lot in developing Employee Competency.
T-shaped thinking is the cornerstone of our employee competency. The horizontal element of the T depicts business understanding while the vertical element stands for depth of technology. No matter what level the employee is at, we aim to inculcate this T-shaped thinking every day.
We have built an in-house approach, validated by academicians, which enables us to build competency at all levels.